The Municipal Service Centre has been opened in Lutsk
On 12th November a new Municipal Service Centre was opened in our city where Lutsk residents will be able to get a wide range of services in particular: check acuracy of utility bills, submit meter readings and get related services, in particular, sealing and unsealing meters, etc, conclude an agreement for the provision of services by municipal utilities (gas supply), obtain consultations of representatives of the Department of Social Policy, get welfare and other social benefits, etc. The Centre is located in the premises of the “Directoriia Business Centre” at 26 Vynnychenka Street. Visitors are welcome from Monday to Friday from 8 am to 5 pm.
While visiting the institution to get acquainted with its work, First Deputy Mayor Hryhorii Nedopad noted that the Municipal Service Center will bring services closer to citizens as many of them will be concentrated in one place what is very convenient. In addition, this will allow to analyze the work of the city's utilities and payment for utilities by consumers.
It is important that this is the first Municipal Service Center of a new format in Ukraine. The main idea of the new institution is to solve all issues of the communal sphere in one place. Lutsk residents will be able to get responds to all issues related to the activities of public utilities offices, SCE "Lutskteplo", CE "Lutskvodokanal", the department of social policy of the Lutsk City Council, the enterprise "Lutskspetskomuntrans" and others. Every client of the new Service Centre will get delivered services at a modern and high-quality level in comfortable conditions.
In the future a range of services will be expanded and it is planned to create a unified call-centre, which will accept requests from the public on the activities of all utilities and immediately send requests for implementation.